Shipping Policy
How your saree travels from our store to your door.
Last updated: 18 September 2026
1. Where we ship
- Across India — complimentary shipping to all serviceable PIN codes.
- International — on request. Please email care@nandaras.com with the destination country and PIN/ZIP; we’ll quote shipping and applicable customs.
2. Delivery timelines
| Zone | Dispatch | Transit |
|---|---|---|
| Bengaluru / same-day zone | Within 24 hours | 1–2 business days |
| Rest of Karnataka / South India metros | Within 2 business days | 2–4 business days |
| Rest of India | Within 2 business days | 4–7 business days |
| North-East / J&K / remote pin codes | Within 2 business days | 7–10 business days |
Timelines above are working-day estimates. Deliveries can be delayed by weather, strikes, courier network disruptions, and events beyond our control.
3. Courier partners
We ship via reputable Indian courier partners including Delhivery, Shiprocket-integrated carriers, DTDC, and BlueDart, chosen for best fit by destination PIN. All shipments are tracked; the tracking number and courier are shared with you by SMS and email as soon as the parcel is picked up.
4. Charges
- Standard delivery within India: complimentary.
- Cash on Delivery (COD) fee: ₹ 100 (may be waived on high-value orders during promotional periods).
- Express/priority delivery: available on request, quoted at cost.
5. Order tracking
Once your order is dispatched you’ll receive an SMS + email with the AWB (waybill) number and the courier’s tracking link. You can also see it in your account under “My Orders”.
6. Cash on Delivery (COD)
- Available on select PIN codes and orders up to ₹ 25,000.
- Please have the exact amount ready at delivery.
- COD orders are OTP-verified before dispatch to prevent misuse.
7. Delivery attempt & RTO
- Couriers make up to 3 delivery attempts. Please keep the delivery mobile reachable.
- Undelivered parcels are returned to us (RTO) at the courier’s discretion.
- For prepaid orders, we’ll refund the full amount within 5–7 business days of receiving the RTO parcel.
- For COD orders, repeated refusal / non-availability may lead us to disable COD for that customer on future orders.
8. Damaged in transit
If the outer packaging looks tampered with or damaged, please refuse the delivery and write to us right away. We’ll dispatch a replacement (subject to stock) or process a full refund.
9. Wrong or incomplete address
Please double-check your address, PIN code and mobile at checkout. Once an order is dispatched, we can’t redirect it. Re-shipping to a new address after RTO is charged at ₹ 100 for prepaid orders.
10. Questions
Email: care@nandaras.com
WhatsApp: available on request
We reply within one working day.