Refund & Cancellation Policy

Last updated: 18 September 2026

1. Overview

Every saree we sell is a one-of-one handloom piece. Because of the nature of silk handloom, minor variations in colour, texture and pattern are inherent to the craft and not defects. We do accept returns and exchanges within a limited window under the terms below.

2. Cancellation before dispatch

• You can cancel any order that has not yet been dispatched by writing to care@nandaras.com from the email or mobile you used at checkout.
• We will refund 100% of the paid amount, including any GST, within 5–7 business days to the original payment method.
• Orders already handed to the courier cannot be cancelled; please treat as a return instead.

3. Returns & exchanges (7-day window)

You may request a return or exchange within 7 days of delivery if:

• The saree arrived damaged, stained, or with a genuine manufacturing defect (loose threads or slight uneven weave are part of the handloom character, not defects).
• You received the wrong product.
• The saree does not match its listing description in a material way.

For change-of-mind returns, we offer an exchange or store credit only, subject to the piece being unused, unwashed, with original tags, seals and packaging intact.

4. How to raise a return

1. Email care@nandaras.com within 7 days of delivery with:
   • Order number (starts with AT…)
   • Reason for return / exchange
   • 2–3 clear photos of the saree, including the tag, and any defect.
2. We will respond within 48 hours with a return authorisation and a pre-paid pickup slot.
3. Hand over the saree to our courier in its original packaging.
4. Once we receive and inspect the piece (usually 3–5 business days), we’ll process your refund, exchange, or store credit.

5. What cannot be returned

• Sarees that have been worn, washed, dry-cleaned, altered, or had their tags removed.
• Custom-made blouses or personalised items.
• Products bought during a clearance / final-sale event marked as non-returnable.
• Products where the return is raised after the 7-day window.

6. Refund amount & timeline

• Prepaid orders: refund to the original card / UPI / netbanking account within 5–7 business days after we receive and inspect the piece. Bank posting time is additional (usually 2–5 more days).
• Cash on Delivery orders: refund via UPI or bank transfer to an account you nominate.
• We refund shipping charges only when the return is due to our error (wrong item, damaged, defective).

7. Damaged or wrong item on arrival

If the parcel looks visibly damaged when the courier hands it to you, please refuse the delivery and write to us immediately. If damage is discovered after unboxing, take an unboxing video if possible — it helps us claim from the courier and speeds up your refund.

8. Store credit

• Store credit is issued as a coupon code equal to the value of the returned item.
• Valid for 12 months from issue.
• Can be combined with any active offer.

9. Contact for refund queries

Email: care@nandaras.com
Grievance officer: grievance@nandaras.com
We aim to acknowledge every refund query within 24 hours and resolve within 7 days.